Frequently Asked Questions
Everything you need to know about upgrading your home automation.
What shipping methods are available for international orders?
We offer standard and expedited shipping via major carriers such as DHL, FedEx, and UPS. Shipping times vary by destination but typically range from 5 to 12 business days for international delivery.
What is the return policy for SwitchBot products?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of receipt for a full refund.
Do SwitchBot devices require a hub to work?
While many SwitchBot devices work via Bluetooth for local control, a SwitchBot Hub is required for remote access, voice control (Alexa, Google Assistant), and third-party integrations like IFTTT.
Are your products covered by a warranty?
Yes, all official SwitchBot products come with a 1-year limited warranty covering manufacturing defects and hardware malfunctions under normal use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure checkout process.
How do I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package's progress in real-time.